A New Flame Has Come....

A busy few days and a busy weekend, but thought I'd better update the interested amongst you about my first three days in my new job.

So far, so good. Quite a journey in the car (110 mile round-trip but I have already got a route that avoids some of the busiest patches) but I really like driving so that doesn't bother me.

The job itself has an awful lot of scope, and there are plenty of projects coming on stream to keep me more than a bit busy over the coming months. I think personally they have been crying out for someone with my skills and ability to steer things along as the other two people in the Information Management team don't have my more 'traditional' background and experience.

It almost feels like a consultancy role at the moment, as I am trying to get to grips with the information streams and content and trying to learn all processes and procedures. Three days in and my list of ideas and suggestions almost exactly mirrored those of my manager, and there is already talk of getting another person in and mentions of me on a long term basis. Always a good sign....

The organisation is vast, working across a number of different areas of business but basically it provides services mainly to the public sector; local government, rail, highways, etc. Our job is to support the bid teams supplying information, knowledge and related services for the tenders and pre-qualification questionnaires. Some of it is checking specific information to be supplied but a lot of it is directing people to previous best practice documents and stock answers from other bids that will prevent duplication of work.

On a day-to-day basis it is answering information requests and building up FAQ lists based on previous queries but long-term we are looking at getting core pieces of information together in single places so that we have a 'grab and go' approach to filling the forms, making it easier and quicker. There is also the need to develop an archive of previous bids so that it is easier to identify similar areas of work to support new bids - these are stored but on a shared drive, which is difficult to interrogate. And, despite there being a lot of useful information in separate areas, there is no federated search at the moment so that's another piece of work....

We also need to re-visit the people around the organisation who we support, get their ideas and information needs and see what we can do to improve the entire service. Competitive intelligence is something that's not really been tackled, and traditionally 2.0 initiatives have been restricted by IT - it might be good to get RSS feeds Incorporated and look at ways of getting cross-fertilisation of ideas from all aspects of the business; sometimes we have people in different divisions working on different bids involving the same companies but without there being any interaction between the teams, and we are already trying to grease a few wheels to get this happening.

That's kind of about it; plenty to do and, it seems, like I will be part of things long-term. Three days in and I am already starting to get a handle on things. Let's see what the next week brings.....

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